For a long time, I was a reliable vendor on Cardmarket, one of Europe’s most outstanding platforms for trading playing cards. I taken care of a perfect name — in excess of 400 constructive testimonials, zero disputes, and consistent, Qualified assistance. But a person unjustified dispute, handled by Cardmarket employees customers Silvia Parravano and Christian Tobehn, improved anything. in the following paragraphs, I'll share my particular practical experience, reveal the structural flaws in Cardmarket's dispute system, and problem a stark warning to other sellers.

A clean up history constructed around many years

A verified vendor With one hundred% Positive Feedback

ahead of the incident, I had been precisely the kind of vendor each individual Market values. I outlined buying and selling cards properly, explained circumstances transparently, and delivered instantly. I in no way received only one grievance — only praise.

The Importance of Trust on Cardmarket

status is every thing for sellers on Cardmarket. One miscalculation — even one that isn’t your fault — can damage many years of labor. That’s what helps make my story so alarming for Other people operating over the platform.

The Dispute That Shattered My Standing

Buyer purchased the incorrect Card, Then Blamed Me

The trouble commenced each time a purchaser purchased a card detailed specifically by title, set, and issue. on receiving it, they falsely claimed I'd despatched the “Mistaken version” — Regardless of very clear listing proof exhibiting I hadn’t.

Proof overlooked by help

I submitted screenshots of your listing, card Variation, and issue to confirm my accuracy. But Cardmarket aid, especially Silvia Parravano, dismissed the facts. in lieu of examining the listing or requesting clarification, she right away sided with the buyer.

Silvia Parravano’s Mishandling from the Dispute

No good Investigation

Silvia’s final decision was unilateral. She didn’t accept my proof or ask for any counterevidence from the buyer. She basically blocked my account. No Listening to. No 2nd feeling. No charm.

No Warning, No Communication

What produced this even worse was the suddenness on the action. I had been locked away from my account overnight. My appeals — asking for a review or escalation — were being met with automated responses or silence. Silvia Parravano exercised finish authority with no accountability.

Christian Tobehn’s function: Reinforcing the Bias?

Reinforcing exactly the same Pattern

In adhere to-ups, my circumstance was also viewed by Christian Tobehn, An additional member of Cardmarket's assistance team. however, rather then examining the information objectively, he doubled down on Silvia’s judgment. yet again, no rationalization, no transparency, just automatic deflections and a everlasting ban.

A Pattern of Seller Disregard

Are Honest Sellers currently being Silenced?

soon after this experience, I began investigating on the internet forums and Neighborhood threads. I speedily learned I wasn’t by yourself. Dozens of very long-time sellers reported similar activities — many involving Silvia Parravano.

A common topic? purchasers constantly acquire, regardless if Incorrect — and sellers are left voiceless.

How This Hurts the whole Market

when platforms ought to guard consumers, ignoring evidence from trustworthy sellers leads to a broken ecosystem. When trust is one-sided, negative actors take advantage, recognizing they’ll be shielded by biased help brokers.

The Problem: No Oversight, No attractiveness

Lack of Transparency in Cardmarket’s method

essentially the most alarming concern is the absence of an appeals procedure. after staff members like Silvia or Christian make a call, it’s final. There’s no 2nd critique, no accountability, and no way to restore entry to your account — Regardless of how strong your proof is.

threat of Abuse and Blackmail

In my case, I used to be indirectly coerced into refunding a Untrue claim — or reduce my account entirely. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.

Financial and psychological penalties

company Loss Overnight

I invested years in setting up my seller profile. All that energy was wiped out right away, together with prospective upcoming profits. My vendor dashboard, order record, and loyal client foundation — all long gone.

Emotional Toll on a trustworthy vendor

This wasn’t just a company strike. more info it had been demoralizing. to become handled like a fraud after decades of integrity was emotionally devastating. I followed every rule, and even now obtained punished.

What Cardmarket will have to Do to Regain have confidence in

System Reforms Are Urgently required

If Cardmarket hopes to keep top quality sellers and forestall long term abuse, it need to:

• ✅ Introduce a transparent attractiveness approach for blocked accounts

• ✅ Require disputes being reviewed by not less than two unbiased aid brokers

• ✅ educate staff members like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ secure sellers who submit apparent, factual proof

• ✅ set up accountability metrics for workers choices

with no these variations, genuine sellers will keep on being collateral injury in a procedure that blindly favors prospective buyers.

closing feelings: Be cautious, keep Documented

if you are at this time advertising on Cardmarket, don’t believe your great file will secure you. You're generally a single customer grievance — even a false 1 — faraway from becoming silenced.

shield your self by:

• using screenshots of each listing

• Archiving interaction with purchasers

• Backing up your account data frequently

• Preparing for disputes — Even when you do practically nothing Erroneous

Conclusion: 

My experience with Silvia Parravano and Christian Tobehn need to function a significant warning to any individual making use of Cardmarket. I thought from the System. I performed by the rules. And I continue to received taken off without having cause.

If Cardmarket proceeds to disregard seller legal rights, extra reputable vendors will wander away. And when that comes about, the System gained’t just eliminate sellers — it’ll reduce its reliability.

Has a thing related occurred for you? Share your experience and aid increase awareness. Sellers are entitled to better.